Return Policy

Return & Refund Policy

At Andalusi Store, we take pride in the quality of our products and carefully inspect all orders before dispatch. Please read this policy carefully before making a purchase.

NO RETURNS OR REFUNDS FOR CHANGE OF MIND

We do not accept returns or issue refunds for:

  • Change of mind

  • Personal preference

  • Ordering the wrong item

Customers are responsible for reviewing product descriptions, measurements, and size guides before completing their purchase.

DAMAGED OR DEFECTIVE ITEMS ONLY

Returns, refunds, or replacements will be considered only if the item arrives damaged or defective.

To be eligible, you must:

  • Contact us within 48 hours of delivery

  • Provide clear photo or video evidence of the damage

  • Ensure the item is unused and in original condition

Requests submitted without sufficient proof or outside the 48-hour window will not be approved.

RESOLUTION PROCESS

If your claim is approved, Andalusi may, at its sole discretion:

  • Replace the item, or

  • Issue store credit


NON-ELIGIBLE ITEMS

We do not accept returns or refunds for:

  • Items damaged due to misuse, washing, wear and tear, or improper handling

  • Items reported after the 48-hour review period

  • Items without valid proof of damage

SHIPPING COSTS

Shipping costs are non-refundable. If a replacement is approved, we will advise you of the next steps.

CONTACT US

For all return or refund inquiries, contact us at:

Email: contact@andalusistore.com
Website: andalusistore.co